Privacy Policy

Last updated: 01/11/2024

At Trod Sankofa, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.trodsankofa.com], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, when you voluntarily provide it to us.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, and operating system.
• Financial Data: Financial information, such as data related to your payment method (e.g., credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.
• Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

2. Use of Your Information

We may use the information we collect from you to:

• Create and manage your account.
• Process your orders, returns, and exchanges.
• Communicate with you about your account or transactions.
• Provide you with information about products, services, promotions, and events.
• Improve our services and website functionality.
• Monitor and analyze usage and trends to improve your experience on the Site.
• Prevent fraudulent transactions and ensure the security of our Site.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

6. Third-Party Websites

The Site may contain links to third-party websites that are not affiliated with us. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review their privacy policies before providing any information.

7. Your Rights and Choices

• Access and Correction: You may access, correct, or delete your personal information by logging into your account or contacting us directly.
• Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe link in those emails. Even after you opt-out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

8. Children's Privacy

We do not knowingly solicit information from or market to children under the age of 13. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: support@trodsankofa.com